Our dedication to ensuring that our customers receive superior quality and safe seafood products begins before our vessels leave our shores. All our fishing crew receive comprehensive training prior to joining our team, as well as on-going training and development throughout their careers at Golden Ocean.
Our in-house laboratory team is composed of highly qualified and experienced Quality Controllers who continuously check and audit every step of our processing line. The following controls are some but not limited to the quality assurance procedures that are practiced:
Both our Fresh and Frozen samples are also sent for comparative analysis to independent and accredited laboratories at the University of the South Pacific and/or New Zealand on annual basis for verifications. While our in-house laboratory’s supplies and equipment are sourced from Biomedix, USA and Metrohm, Australia whom we also engage with as quality consultants.
At Golden Ocean, quality is the bedrock of our operations. From the moment the fish is caught to the point of delivery at our customer warehouse, we uphold the highest standards of excellence, this includes;
Our vessels bear the prestigious Marine Stewardship Council (MSC), and Hazard Analysis and Critical Control Points (HACCP) certifications. These accreditations are granted as a result of the meticulous care we put into maintaining our vessels. Our maintenance extends beyond routine checks—it encompasses the well-being of every component, from cold storage facilities to equipment. We understand that the quality of the fish we catch begins with the seaworthy vessel that brings it home.
Our fishing crew isn’t just skilled; they’re experts. Trained rigorously in handling and fish harvest, they adhere to Standard Operating Procedures (SOPs) meticulously crafted from industry best practices and international safety standards. Their precision ensures that each catch meets the gold standard.
Hygiene isn’t negotiable. Our fish detailing process—whether it’s gilling or gutting—is executed with surgical precision. We understand that the clock ticks from catch to freezer, and we optimize processing time to preserve freshness and prevent contamination.
Our commitment to quality extends to the cold chain. Imagine an unbroken thread connecting our vessel’s freezers, to our freezer trucks, cold storages, fish factory premises, and freezer containers. This tight management ensures that temperature fluctuations never compromise the integrity of our seafood.
Our quality policy, procedures, and SOPs are more than ink on paper—they’re living documents. Regularly updated to align with international standards and customer expectations, they form the backbone of our commitment. International bodies and customer-appointed quality auditors regularly put our processes to the test, and we emerge stronger each time. Our quality system has been built in line with the provisions of Safe Quality Food (SQF), British Retail Consortium (BRC), and Hazard Analysis and Critical Control Points (HACCP). It’s not only the quality but also the authenticity and the legality of the raw material that are part and partial of our quality promise.
Our in-house testing laboratory is fully equipped and serves as a hub of scientific scrutiny leaving no room for ambiguity. We’ve set stringent quality parameters, especially in the case of Microbiological and Chemical tests and composite tests for our raw materials and finished products. Our commitment to precision extends beyond the visible—into the molecular realm. We also use third-party independent accredited laboratories to verify the accuracy of our own tests and also upon request from our customers.
Our production and quality assurance teams are the guardians of our reputation. They’re not just trained; they’re empowered. Their mission: to ensure that every fillet, every steak, every loin, and every portion meets—and exceeds—the expectations of our discerning customers.
Golden Ocean thrives on collaboration. Our strategic alliances with the Kiribati Government and fellow ship owners reinforce our commitment to responsible fishing and sustainable resource management. Together, we navigate towards a future of shared success and environmental preservation.
